1. Crystal is a human relations manager at a large accounting firm. In regards to motivating employees, Crystal would be concerned with all of the following EXCEPT

the best way to provide intrinsic rewards.

the needs of employees.

the goals of employees.

how employees try to achieve their goals.

the impact of employees' needs and goals on job performance.

2. Marty is a sales manager at a car dealership. If he notices that one of his salespeople is struggling to sell cars, what might he do?

try to acquire new insights from successful salespeople.

try different means to motivate the salesperson to work harder and improve his or her skills.

put the salesperson on probation until he or she increases sales.

encourage the salesperson to lie to customers or to create false documentation.

obtain additional training to improve his own sales skills.

3. Carl is a manager at Bow Wow Foods, a dog food company. He believes that money is the sole motivator for workers, so he links workers' pay directly to their output. For each bag of dog food they produce, his workers receive $2. If a worker produces more than 50 bags of dog food in a day, he or she is paid $2.50 per bag for that day. What system of payment does this describe?

the classical payment system

incentive planning

the specialized payment system

the piece-rate system

the quota system

4. Frederick W. Taylor suggested that managers do all of the following to improve productivity EXCEPT

break down each job into its component tasks.

specify the input needed to accomplish each task.

specify the output to be achieved by a worker performing a task.

determine the best way to perform a task.

linking workers' pay directly to their output.