1. Covey points out that Dag Hammarskjold, past Secretary-General of the United Nations, once made a profound, far-reaching statement: "It is more noble to give yourself completely to one individual than to labor diligently for the salvation of the masses."

True

False

2. Unit-level goals and action plans seldom can be implemented in isolation. Rather, units need to collaborate with others--both inside and outside the organization--to implement strategy. These points of collaboration are called interlocks, and and while interlocks don't show up on organizational charts, successful interlocks play an important role in getting work done. Indeed, today, more and more organization work is done through interlocks, so that learning how to collaborate and play team, even engage in win-win relationships is an important personal and professional skill.

True

False

3. The most powerful of the five competitive forces is the rivalry amongst current competitors within the industry.

True

False

4. A focus strategy is built around serving a particular target customer segment very well, and each functional policy is developed with this in mind. Consequently, a customer relationship strategy and a focus strategy often go hand-in-hand.

True

False