1. Corporate social responsibility refers to:

a. those things that businesses ought, or should, do, even if they would rather not. b. those measures that are taken against the ill treatment of subordinates in a firm. c. the avoidance of misconduct within an organization. d. the responsibility that society has to ensure a business's success

2. Which of the following is the challenge associated with ethical pay offs?

a. It ruins the reputation that triggered it. b. It is very small in comparison to profits. c. It is very difficult to measure ethical pay offs. d. It can easily be duplicated by competitors.

4. What is an advance organizer in a memo?

a. a section of the memo called "background."

b. a statement at the beginning of the memo that tells the reader how the memo will be structured

c. the use of serif typography for sections of body text

d. an assistant or colleague who prepares the audiovisual aids, induding the lighting and room temperature.