1. Consider a 4-step process with all the steps in a series. Distributing the work done by the bottleneck step to other steps, without creating a new bottleneck, would increase the capacity of the process.

True

False

2. A product requires two steps, A and B. Step A is the predecessor of Step B. One worker is assigned to A, and one worker is assigned to B. For each product, the process time in Step A if the work is done by one worker is 15 min. The process time in Step B if the work is done by one worker is 15 min. Each worker works for 480 minutes/day. Which of the following is correct about the labor utilization when the process is producing at capacity?

a. 80%-100%

b. 50%-79%

c. 20%-49%

d. <10%

3. Consider a Pizza shop. When work-in-process of orders increases, the response time to customers will increase, even if the demand has reduced.

True

False

4. The variety of products is high in a standard shop.

True

False