1. Conclusions should be presented at the beginning of the report unless the reader prefers

A The indirect plan, will not like the outcome, or if the topic is complex

B Additional source support

C Additional graphics for clarity

D Reading the recommendations first

2. When Citi announced "repositioning actions to further reduce expenses..." in the Introduction to Chapter 5

A Citi was very clear in communication its own actions

B Citi does not have to explain what it meant by "repositioning"

C Citi should have created simple and concise sentences to ensure clear communication

D Citi needs to avoid adding an explanation to something that was very clear

E Citi should avoid the verbal equivalent of head-locks and body-slams

3. Upward communication is usually

A More formal than downward communication

B Front-loaded with pathos

C Geared toward the secondary, higher-level audience

D Adapted to the writer's preference of style and diction

E More authoritarian in tone than other messages

4. Which sentence does not contain a hidden verb?

A The lab assistant gave a demonstration on how to create a suitable sample

B The office manager analyzed the financial reports

C The associate dean arrived at the conclusion that the computer labs are outdated

D The information technology department has a requirement for technical training

E Do you have a need for a new laser printer

5. Identify the sentence that contains specific, concrete language.

A The committee met several times to discuss the proposal

B Many employees are dissatisfied with the change in retirement benefits

C A substantial number of complaints were received from customers

D Three new representatives will complete their training this week

E The speaker used an emotional tone when addressing the sales meeting