1. Colleges and universities today have become basically service enterprises. As a result, good customer service is important. If you were asked to identify key components that should be part of customer service training for college employees and staff - what would these components be? Why do you think these components are important? Please justify your answers.

2. Why is continuing education important for professionals in terms of individual and organizational success? Are you aware of any certifications or continuing education requirements (i.e., CLE) that may be required in your professional area? If so, please tell us about the certifications and/or requirements.

3. Do you agree or disagree with the following statement? Also, please provide some discussion on your position "Coaching should be used for performance problems only."

4. Coaching has become a growing industry in the corporate world during the past decade. In fact, there are a number of websites devoted to the field of executive and managerial coaching. Please share with the class a few of the websites that you have found on the Internet that focus on the topics of executive coaching and/or managerial coaching.