1. Choose an organization and describe its current organizational structure. How would that structure have to change in order to facilitate customer management and to make sure people are evaluated, measured, and compensated for building the value of the customer base?

2. How would you, as an HR professional, document a new employee’s participation in an orientation program? How and when would you follow up with them? What type of feedback would you be looking for from employees who have participated in your orientation program.

3. Define business intelligence and BI systems. Your response should be at least 200 words in length.