1. Charles is the purchase agent for a consulting firm. He places orders for office stationeries and consumables once in two weeks. The purchases are made in large quantities and are billed in the firm's name. The items that Charles buys are examples of _____.

specialty products

expense items

capital items

shopping products

convenience products

2. Which of the following is a trend in international retailing?

a. The trend toward large-scale retail stores, such as those commonly found in the U.S., is occurring in other countries as well.

b. The trend toward large-scale retail stores seen in the U.S. is not being seen in emerging markets due to low per capita income.

c. Home delivery remains solely a U.S. service.

d. Manufacturers are seeing increased power over retailers as economies grow.

3. In what ways can HR professionals can facilitate learning within organisations

4. Name and describe the variables for segmenting business markets.