1) Changes within the workplace that are occuring today include all the following except:

a) workfoce diversity b) technological trends c) manufacturing increases d) globlization process

2. the function of HR managers assisting and advising line management is a:

a) organizational function b) line function c) staff function d) comsulting function

3) the knowledge, education, training, skills, and expertise of a firm's workers is known as:

a) cultural diversity b) global skills c) human capital d) production capital

4) the company's plan for balancing internal strengths and weaknesses with external opportunities and threat is:

a) Control b) leadership c) vision d) strategy

5) the Equal employment opportunity commission was instituted by the passage of:

a) title VII of the 1964 civil rights act b) equal pay act c) vocational rehabilitation Act d) age discrimination in employment act

6) the act which requires employers to make reasonable accommodation for employers with mental limitation is the :

a) employment discrimination act b) equal employment Act c) handicap and rehabiliation act d) americans with disability act

7) the composition of the worforce is changing dramatically due to an influx of all except:

a) minorities b) women c) olders workers d) teenagers

8) the following are measures used to prevent sexual harassment in the workplace expect for:

a) training to sensitize all surpervisory and non- surpervisory employees b) effective internal complaint procedures c) an explicit policy against harrasment d) paid legal services for employees

9) the americans with disabilities act prohibits employers from discriminating against:

a) individuals having physical or mental limitation and provides financial assistance for expensive

b) individuals who are entitled to restitution and punitive damages regardless of their disabilities c) qualified individuals requiring the firm to make reasonable accommodation for phsical or mental limitation unless doing so imposes an undue hardship on the business d) qualified individuals requiring the employer to make full accommodation for physical or mental limitations

11) requirements for physical characteristics such as height and weight that can have an adverse impact on certain ethnic groups and women are unlawful unless they can be shown to be:

a)affirmative action employers b) equal opportunity employers c) job related d) consistent with the advertisement

12) the program that goes beyond equal employment opportunity by requring the employer to make an extra effort to hire and promote thoe in a protected group is:

a) disparate impact program b) quota program c) human resources management d) affirmative active

13) all the following are things an employer should do about sexual harassment claims, except:

a) issue a strong policy statement b) take all the claims seriously c) stall the investigation so that people can cool off d) discipline supervisors and employees who perpetrate sexual harassment

14) the age discrimination in employment act of 1967 ( amended in 1978) made it unlawful to discriminate against employees or applicants for employment between the ages of:

a) 50 and 65 b) 35 and up without any age cap c) 50 and 80 d) 40 and up without any age cap

16) the defense of ----------- requires showing that there is an overiding business purpose for the discriminatory pratice and that the pratice is therefore acceptable:

a) business necessity b) prima facie c) mixed motive d) adverse impact

17) under the ADA, those who can carry out the essential functions of the jobs are known as which of the following?

a) qualified individuals b) plaintiffs c) protected class members d) staff authorities

18) intentional discrimination is also called -------------

a) disparate impact b) disparate tratement c) unequal discrimination d) mixed motive harrassment

19) which of the following best explains why HR management is important to all managers?

a) an enthusiatic labor force is likely to povide financial support to local unions b) economic challenges facing the world call for advanced cost-cutting and streamlining

c) tecnological changes and global competition require clear organization charts d) investing in human capital enables to achieve positive results for the firm

20) title VII of the 1964 civil rights act specifically prohibits discrimination based on all the following characteristics except ------------------

a) religion b) sexual preference c) race d) national origin

21) Modern HR managers are expected to monitor employee engamement. which refers to an employee's --------------------------

a) emotional investment in their work b) ability to balance family and career c) personel career goals and objectives d) ethical behaviors and attitudes

22) --------------------- is the process of acquiring, training, appraising, and compensating employees, and attending to their labor relations health and safety, and fainess corcerns

a) career planning b) human resources management c) job evaluation d) behavioral management

23)which of the following statements best explains why employers are expecting a severe labor shortage in the next few years?

a) one-third of single mothers are not in the labor foce b) more people are retiring than are entering the job market c) increasing taxes have forced business to globalize d) people are living longer because of better health care

24) the basic functions of management include all the following except:

a) outsourcing b) planning c) organizing d) controlling

25) the EEOC was initally established to investigate complaints about -----------------

a) sexual harassment in public schools b) unfair business pratices c) job discrimination d) accommodations for disabled workers