1. Can you think of a time at work when a change that would be considered "hard" or "difficult" was not implemented as effectively as planned? If you were to apply the HSMC approach could you identify where things went wrong?

2. Can you think of a change situations within your organization that are more difficult than messy, where the HSMC would be both appropriate and effective? What factors would you need to consider in order ensuring effective planning, decision making, implementation and review?

3. Explain the Hard System Model for Change and when you would use it as a leader.