1. Calculate the RELIABILITY of a service system (RS) based on a firm's determination of the probability of failure in each step of its service, shown below: (Select one.)

The probability of failure in each step:

1.Customer's inability to find right product = .08

2. Customer's unwillingness to enter cashier line = .06

3. Cashier's inability to correctly scan/price the item = .01

4. Cashier's inability to calculate the purchase total = .01

5. Customer's inability to provide payment = .02

6. Error in bagging merchandise for customer to take = .05

a. RS = .98 b. RS = .04 c. RS = .92 d. RS = .05 e. RS = .79