1. Businesses that offer employees a(n) __________ give them the option of working a full-time number of hours in less than the standard workweek
• extended workweek
• compressed workweek
• flexi-workweek
• four-for-seven option
2 The primary goal of most employment legislation is to:
• prevent the outsourcing of jobs to foreign countries.
• protect employees from unfair practices by employers.
• ensure that all employees are given the option to telecommute.
• give employers an incentive to hire more workers.
3 Companies that get the most from their people often consider their __________ their biggest investment.
• top management
• trade unions
• crowdsourcing efforts
• human resources
4 Which of the following is an example of internal recruitment?
• Trade associations
• College employment centers
• Promotions
• Newspaper ads
5 The main purpose of Title VII of the Civil Rights Act of 1964 was to:
• ensure that all citizens had the right to vote.
• prevent state and local governments from establishing and maintaining "separate but equal" schools and colleges for people of different races.
• require employers to provide all their employees 12-weeks of job-secure, unpaid leave on the birth or adoption of a child, or the serious illness of a spouse, child, or parent.
• prohibit discrimination in hiring, firing, compensation, and other employment-related policies on the basis of race, color, sex, religion, or national origin.
6 Given the nature of their products, service firms base their facility location decisions primarily on:
• proximity to their customers.
• quality of life issues.
• the availability of natural resources.
• the possibilities of outsourcing their business operations.
7 Fly-Away Airlines keeps things simple by using one type of airplane, which eliminates the need to train mechanics on several different models. It also flies to three specific resort destinations, and all seats are on a first-come, first-served basis. These practices demonstrate FlyAway's commitment to:
• lean production principles.
• high-end service.
• serving a multitude of market segments.
• Six Sigma principles.
8 Professor Jones was presented the Faculty Excellence Award from his college. He promptly displays the award in his office for everyone to see. Which of the following servicescape factors is Professor Jones exhibiting?
• Ambience
• Functionality
• Signs
• Artifacts
9 Engineers at major automobile manufacturing firms use the __________ software to create blueprints and three-dimensional drawings.
• computer-integrated manufacturing
• computer-aided design
• flexible manufacturing systems
• computer-aided manufacturing
10 Hair It Is Inc. is a hair salon that sells a line of celebrity-inspired wigs in addition to providing haircuts and hairstyles. Hair It Is Inc. is offering:
• intangible products.
• both tangible and intangible products.
• durable goods.
• only goods that are tangible and can be seen and touched.
Question 11
Operations management is all about ensuring the collective responsibilities within a business are all striving toward accurately representing the value and quality of the products and/or services offered by the business. This question asks you to think critically about operations management and how it relates to the major departments (responsibilities) within a business. The following list contains topics that have been addressed in this course. First, select only TWO topics. Then, draft at least a 250-word essay by explaining what is important for an operations manager to consider in relation to the two topics while making daily decisions:
Economics
Business ethics and social responsibility
Business communication
Management, motivation, and leadership
Accounting and finance
Managing information and technology
Marketing
Human resources management
Quality