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1. Business strategy influences how the company uses all of the following capitals EXCEPT:

2. To use _________ to gain a competitive advantage requires linking the company s human resources practices (such as training and development) to the business strategy.

3. This provides employees with immediate access to information, advice, and guidance.

4. Centralized training means that training and development programs, resources, and professionals are primarily housed in one location and decisions about training investment, programs, and delivery methods are made from inter related departments.

5. Research suggests that the company satisfaction with the outsourcing of training and development depends on company supplier trust and the specificity of the contract.

6. An organizational analysis involves determining the appropriateness of training, based on all the following parameters, EXCEPT:

7. A mid level manager questioning aspects such as who should be trained is involved withwhich variable of needs assessment?

8. The following are all advantages associated with online technology (software) method of needs assessment EXCEPT:

9. With respect to person analysis, a major pressure point for training is poor or substandard rewards system:

10. Trainees need to understand what specifically they are expected to learn in the training program.

11. Regardless of the training methods, all of the following are some of the conditions whichmust be present for learning to occur, EXCEPT:

12. This includes specialized knowledge that employees need in their jobs.

13.This relates to the learner s decision regarding what information to attend, how toremember and how to solve programs

14. Pedagogy gives the instructor major responsibility for making decisions about learningcontent, method, and evaluation

15. Seating arrangement at the training site should be based on an understanding of the desiredtype of trainee interaction and trainee trainer interaction

16. ______ refers to the collection of information... to show the program to managers, trainees, and customers.

19.Identify the third level outcome amongst the following Kirkpatrick s four level framework for categorizing training outcomes.

20. Skill based outcomes include acquisition or learning of skills and use of skills on the jobs.

21. All of the following are the most frequently used training techniques EXCEPT:

22. The following are all advantages of using videos as a component of training EXCEPT:

23. In case studies, trainees are required to analyze and critique the actions taken, indicatingthe appropriate actions and suggesting what might have been done differently.

24. Meaningfulness of business games are enhanced if they are imaginative.

25. Vicarious reinforcement occurs when a trainee sees a model being reinforced for usingcertain behaviors.

26. This typically involves videoconferencing and/or computers for the delivery of instructionsfrom a trainer to trainees who are different locations.

27. Strategy has a particularly strong influence on determining the following, EXCEPT:

28. All of the following are implications through the emphasis on learning, EXCEPT:

29. The following are all disadvantages associated with questionnaires EXCEPT:

30. If employees have the knowledge and skill to perform but input, output, consequences, or feedback is inadequate, training may be the best solution.

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