1. Business intelligence is information collected from multiple sources such as suppliers, customers, competitors, partners, and industries that analyzes patterns, trends, and relationships for strategic decision making.

True False

2. The sales department needs to rely on information from operations to understand _________.

A. inventory

B. customer orders

C. demand forecasts

D. All of these are correct.

3. What are tasks performed by people that customers will buy to satisfy a want or need?

A. goods

B. services

C. production

D. productivity

4. One of the most important and challenging questions confronting managers today is how to lay the foundation for tomorrow’s success while competing to win in today’s business environment.

True False

5. Metrics are measurements that evaluate results to determine whether a project is meeting its goals.

True False

6. Effectiveness MIS metrics include throughput, transaction speed, and system availability.

True False

7. What are measurements that evaluate results to determine whether a project is meeting its goals?

A. ROI

B. metrics

C. best practices

D. KPI

8. What type of metrics measure throughput, transaction speed, and system availability?

A. efficiency MIS metrics

B. effectiveness MIS metrics

C. ROI

D. benchmarks

9. Which term is used to describe the ease with which people perform transactions and/or find information?

A. usability

B. customer satisfaction

C. financial

D. conversion rates

10. A disruptive technology is a new way of doing things that initially does not meet the needs of existing customers.

True False