1. Burger King's plan states that the company intends to improve profitability by 7 percent, reduce customer complaints, maintain the company's market share, and develop a new breakfast food. Which part of the plan is reflected in these statements?

2. A programmed decision applies a solution from a past experience to a routine problem (i.e. it has been done before). A non-programmed decision applies a specific solution crafted for a unique problem (i.e. the first time it has been done).

3. Describe the relationships that exist BETWEEN time management, delegation, programmed decisions, non-programmed decisions, uncertainty, and risk (i.e., explain ways in which each term relates to the other terms, not to management or decision making).