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1. Both individual and organizational characteristics make the clash of perspectives common in managerial communication. Describe a situation where you engaged in or observed communication fueled by emotion Vs pursuit of a viable business goal.

2. Correct, routine business writing can also have style, if we consider a compelling concept, memorability, language and variety. How can you make sure the tone of your written communication is working for, rather than against you?

Operation Management, Management Studies

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