1. Betty Jo, a checkout clerk in a discount store, has been told by her supervisor that she apparently understands how the cash register works but is too slow in operating it. Why does Betty Jo’s acquisition of knowledge about her work differ from her skill development? How are these two factors related?   

2. Why wouldn’t a supervisor want to teach a job’s sequence of steps rigidly in the same order they are performed?

3. In a job breakdown, how do key points differ from important steps?

4. Derek, a new supervisor, is worried that his employees will not be excited about the training he plans to conduct for them. What can he do to stimulate them to want to learn?