1. Beth works for an accounting firm. The most competent accountants tend to get promoted to manager. However, just because these managers have demonstrated that they have strong _________ skills, does not mean they will also have good ________, or ___________ skills. All three of these skills are required to effectively perform the four management functions.
- human; technical; conceptual
- technical; human; conceptual
- conceptual; human; technical
- planning; organizing; leading
2. Most people believe that Apple is a company that caters to all types of markets, regardless of country of origin. If this is the case, Apple my best be described as which of the following?
- A Glocalization company
- An Ethical company
- A Geocentric company
- An Ethnocentric company
3. Sam's company is trying to boost their customer service performance. He has one year to increase customer service ratings by 5%. Sam has already implemented many initiatives to help boost customer service performance, but after six months he cannot tell how well they are working. He decides to survey some customers to see if these efforts have resulted in better customer service. The results suggest his efforts have not worked because customer service only increased by 1%. Sam realizes he needs to make even more changes to get the customer service ratings higher. Sam's actions would best fall under which of the following managerial functions?
- Leading
- Organizing
- Controlling
- Planning
4. Kevin's team is trying to boost customer service performance. He has one year to increase customer service ratings by 5%. After six months he surveys some customers to see if his team is successfully making progress toward this goal. The results suggest his efforts have not worked because customer service only increased by 1%. Kevin makes changes on his team to try to get the customer service ratings higher. Kevin's actions would best fall under which of the following managerial functions?
- Planning
- Organizing
- Leading
- Controlling
5. Clay is needed to make brick efficiently. Many parts of the country to do not have enough clay in their soil to make bricks. For example, in New York, home builders rarely use brick because it is so inaccessible. This is an example of how the ________________ environment can affect business.
- International
- Internal
- Task
- Natural
6. Akhil owns a watch business. He designs and makes watches. Akhil has realized that his customers' tastes have changed. Instead of wanting the kind of watches that wind (like the ones he makes), they want digital watches that can interact with their phones. This has drastically reduced Akhil's sales. What aspect of the environment is affecting Akhil's business?
- General environment
- Internal environment
- Task enviroment
- International environment
7. Sandra and Bernice each produce 100 widgets in one hour, when they work on their own, independently. However, when Sandra and Bernice work as a team, they can produce 500 widgets in one hour. This is an example of which of the following?
- Synergy
- Contingency
- Subsystems
- Time Motion
8. Which of the following is not a characteristic that is required for a corporation to qualify as a multinational corporation?
- The corporation can move assets around from country to country.
- The corporation has revenue equal to the gross domestic product of a small country.
- 50% of profits come from outside the home country of the organization.
- The corporation is managed as an integrated whole.