1. Because practical considerations make job tryouts for all candidates infeasible, it is necessary to __________ the relative level of job performance for each candidate on the basis of available information.

predict

accept

assign

abandon

2. Some studies indicate the best approach for transformational change may have the chief executive officer create an atmosphere for change

but let others decide how to initiate change

and begin establishing a vision

but carefully set limits for the program

and establish a reward system

Click here to download

3. Which of the following is a desirable strategy for managers aiming to reduce the negative consequences of rumors?

Initiating disciplinary action against the employee who started the rumor

Encouraging employees to communicate their concerns and suggestions

Creating a more informal communication environment at the workplace

Refusing to comment on issues that appear to be controversial and unfair

4. A project can be segmented into which of the following?

Work packages

Success markers

Sub-jobs

Events

5. Which of the following is an element that addresses elimination of waste under lean production?

Group plant loading technology

Minimized run times

Production ahead of demand

Kanban production control system

6. The Civil Rights Act of 1991 offered what for victims of unintentional discrimination?

race norming

adverse impact

affirmative action

monetary damages and jury trials

7. Active listening requires:

summarizing all areas of the performance-interview feedback discussion.

verbal communications only

summarizing only the areas of agreement

interruptions to get your point across

8. Which of the following is ISO 14000 primarily concerned with?

Time management

Quality management

Environmental management

Continuous improvement management

9. Training that results in ______ is costly because of the cost of training (which proved to be useless) and the cost of

hampered performance.

negative transfer of training

applicability of training

reinforcement of training

simulation of training

10. As a university student, your institution's social principles and practices reflect on you, as a stakeholder, in the

organization. Therefore, it is your right to question how these practices should be evaluated in relation to the social issues that

the school is addressing. If your university provides job-share programs, builds a day-care facility, and only uses recycled

paper, it could be said to be ________.

fulfilling its social obligation

socially image conscious

socially responsive

socially aware

11. According to the job characteristics model, autonomy is defined as the degree to which

a job requires completion of a whole and identifiable piece of work

a job has an impact on the lives or work of other people

a job generates direct and clear information about performance

a job provides the worker freedom, independence, and discretion

12. Which of the following is considered a major process flow structure?

Lean Manufacturing

Project

Lead Time

Fabrication

13. An example of control criteria that can be used in any situation is ________.

employee satisfaction

average time to process paperwork

client requests completed per hour

number of calls taken per day

14. What can affirmative action assist organizations in achieving that diversity initiatives cannot?

Maximizing creativity

Maximizing workforce commitment

Correcting specific problems of the past

Increased productivity

15. Adoration of a charismatic leader by followers can lead to

greater understanding of the company mission

difficulty in developing a successor

a competitive work environment

limiting suggestions of fixes and improvements

16. Which of the following is considered an organizational blueprint, which prescribes the quantity and time frame for when

each end product will be assembled?

WBS (Work Breakdown Structure)

MRP (Material Requirements Plan)

ERP (Enterprise Resource Planning)

MPS (Master Production Schedule)

17. In performing a SWOT analysis, which of the following would be considered as a threat?

Lack of a strategic plan

Competitors

Recognized brand

Increased product demand

18. When an employee volunteers to run a canned food drive, this is an example of

employee happiness

employee productivity

organizational citizenship behavior

job satisfaction

19. Conflicts can be resolved by withdrawing from them or suppressing them. This conflict-management technique is known as

________.

compromising

forcing

accommodating

avoiding

20. Sam Meyers manages a telemarketing call center. He has 20 employees working for him who are displeased with the way

he yells and threatens to terminate them for what they see as small issues. Which kind of power is Sam using to get the job

done?

Reward power

Referent power

Coercive power

Legitimate power

21. In _____, workers have been fired for refusing to quit smoking, for living with someone without being married, drinking a

competitor's product, motorcycling, and other legal activities outside of work.

invasion of privacy

lifestyle discrimination

defamation

constructive discharge

22. Mary arrives at her new job. Before she can begin actually doing the work, she must complete a series of activities including

role playing and virtual reality interactions. What type of training method does Mary's new employer use?

Simulation

Information presentation

On-the-job training

Organizational development

23. Which of the following is one of Dr. Eli Goldratt's rules of production scheduling for optimized production technology?

Utilization and activation of a resource are not the same.

If you lose an hour at a bottleneck it is better than making scrap.

An hour saved at a bottleneck operation does not increase the process flow.

Do not allow bottlenecks to govern the flow of the line.

24. Deming's PDCA (plan, do, check, and act) cycle underlies what inherent Six Sigma principle?

Standard deviation

Project management

Control charting

Continuous improvement

25.________ refers to an individual's belief that he or she is capable of performing a task.

Emotional contagion

Self-determination

Self-efficacy

Affect intensity

26.____________ is the biggest hurdle to overcome in a pay-for-performance plan.

Inflation

Merit-pay increases

Salary cap performance level

Compensation equation

27. In order to make their firm a learning organization, managers should

avoid the use of cross-functional teams

penalize mistakes

reinforce interdependence and reduce boundaries

increase the degree of departmentalization

28. During the implementation of a project, which of the following should be the primary focus of a consulting firm?

People management skills

Application of the learning curve theory

The correct project software

Tools and materials availability

29. The concept that some leadership attributes will work in some situations but not in others can be described by the

leadership effectiveness theory

behavioral theory

contingency theory

tactical theory

30. Which of the following statements is true with regard to the effectiveness of tactics?

All tactics are equally effective with regard to upward influence.

Individuals from collectivist cultures are typically more likely to use soft tactics that reflect personal power.

Soft tactics are less effective than hard tactics when used individually

The combination of a soft tactic with reasonable persuasion is more effective than a combination of two hard tactics.