1. Basing managerial methods on the best available scientific evidence is called what?

a. Organizational behavior

b. Evidence-based management

c. Systematic study

d. Conceptual management

2. Glendon has a degree in business and worked for 2 years at an international firm in Spain. When the firm suffered cutbacks and Glendon returned home, he took a job at a nonprofit agency mentoring at-risk Spanish-speaking children. Glendon earns a third of what he earned in the business world, but has decided that his new goal is to acquire a larger case load and continue to use his Spanish to help people.

?Which theory explains why Glendon is happy with a much smaller external reward for his work?

a. Self-imposition of goals

b. Extrinsic motivation

c. nAch

d. Self-concordance

3. In her work in the publishing industry, Vera seeks out new authors whom she considers promising. In the past 2 years she has found a number of new writers whose work she thought was exceptional, and immersed herself in the task of helping them shape their manuscripts for submission to her managers for publishing. Although she was extremely proud of the results, none of the authors she worked with were chosen for publication. Vera believes that the decision not to publish these authors was based on personal rivalries within management, rather than the quality of her writers' work. She is extremely frustrated, dreads coming into work each morning, and is seriously thinking of resigning.

?How can Vera's job attitude best be described?

a. Low job satisfaction and low job involvement

b. High job satisfaction and low job involvement

c. High job satisfaction and high job involvement

d. Low job satisfaction and high job involvement

4. What is the degree to which a person identifies with his or her job, actively participates in it, and considers his or her performance as being important to self-worth?

a. Organizational commitment

b. Job satisfaction

c. Job stability

d. Job involvement

5. What term is used for those emotions that an organization requires workers to show and considers appropriate for a given job?

a. Displayed emotions

b. Required emotions

c. Conditional emotions

d. Felt emotions

6. Ayesha is leading a group to develop a prototype for a new product. She has chosen three people to work with her. Ben and Tom are good friends and socialize on the weekend. They are both very creative. Julian is older than Ben and Tom, but they have worked together before and been quite productive. Julian is organized. Ayesha has never worked with any of the men, but knows the product well. She brings the highest level of expertise.

Which of the following statements best describes Ayesha's group?

a. High norms, low cohesiveness, high productivity

b. Low norms, low cohesiveness, low productivity

c. High norms, high cohesiveness, high productivity

d. Low norms, high cohesiveness, low productivity

7. Irma does not like a few of the standard operating procedures adapted for the new project. However, she discussed the items with the team and told them that she realized she was in the minority and that she would adapt the new procedures to maintain smooth operations within the team.

What is this type of intention called?

a. ?Sacrificing

b. ?Compromising

c. ?Collaborating

d. Accommodating

8. ________ are consistent with recent efforts by companies to reduce costs, cut overhead, speed up decision making, increase flexibility, get closer to customers, and empower employees.

a. Narrower spans of control

b. Matrix structures

c. Wider spans of control

d. Simple structures

9. What is the process through which employees are adapted to an organization's culture?

a. Institutionalization

b. Socialization

c. Mentoring

d. Personalization

10. Today Marci's boss entered her cubicle and told her that her work has been fantastic, and that because of her last project the client is going to give the company all of their business. Marci's boss continued to talk about what a great job she's doing. When her boss left, Marci felt very confident and satisfied with herself and her job.

Marci's boss uses communication in which of the following functions?

a. Information

b. Emotional expression

c. Motivation

d. Control

11. Erin works on a software help desk. After being yelled at by a customer about the state of her company's software, she becomes angry, and has to take a short break to calm down. What makes her anger an emotion, rather than a mood?

a. It has contextual stimulus.

b. It can be controlled given some time.

c. It interferes with her capacity to work effectively.

d. It is a simple, unambiguous feeling.

12.  What can managers do to make sure that important information is not withheld from them through silence?

a. Tell employees what they want to hear.

b. Deal with information overload.

c. Listen to and support diverse opinions

d. Interpret what they see and call it reality.

13.  Any incompatibility between two or more attitudes or between behavior and attitudes results in what?

a. Values clarification

b. Organizational dissonance

c. Cognitive dissonance

d. Attitudinal clarification

14.  Which tactic to overcome resistance to change is a relatively easy way to gain the support of adversaries, but may backfire if the targets become aware of the tactic?

a. Conciliation

b. Coercion

c. Manipulation

d. Cooperation

15.  If individuals resisting change are included in making change decisions in an attempt to gain their support, what is this approach called?

a. Exploitation

b. Manipulation

c. Cooptation

d. Coercion

16.  Effective workforce programs that encourage diversity have three distinct components. First, they inform managers about the legal framework for equal employment opportunities and encourage fair treatment. Second, they teach managers how a diverse workforce will be better able to serve a diverse market of customers and clients. Third, they

a. foster personal development practices that bring out the skills and abilities of all workers.

b. ensure top-level management represents the diversity of its workforce and client base.

c. generally involve one-shot training sessions that don't take up an undue amount of time.

d. ensure that certain groups have not been underutilized.

17.  When Neal Patterson, CEO of Cerner Corporation, sent his seething e-mail to 400 managers, he erred by selecting the wrong

a. emotional charge.

b. message.

c. channel for his message.

d. distribution.

18.  Araceli is a team member in a large corporation. She never speaks in the team meetings because she has seen members talk behind each others' backs outside of the meetings. Members are constantly monitoring the other member's work, looking for a mistake to point out in a meeting. According to the information provided, which contextual factor is most likely hindering the success of Araceli's team?

a. Adequate resources

b. Climate of trust

c. Team structure

d. Performance evaluations

19.  The right inherent in a managerial position to give orders and expect orders to be obeyed is termed

a. power.

b. unity of command.

c. authority.

d. chain of command.

20.  Julia works as a receptionist at a real-estate company. Her boss just came in the door and yelled at her, telling her that the front office was a mess and that she needed to get up and clean it immediately. After her boss left the room, Julia grabbed three magazines and violently slammed them into the trash can. Which of the following best describes Julia's action?

a. A mood

b. An emotion

c. A thought

d. An affect

21. When your superior offers you a raise if you will perform additional work beyond the requirements of your job, he or she is exercising ________ power.

a. coercive

b. legitimate

c. reward

d. personal

22.  For process conflict to be productive, it must be

a. kept at moderate levels.

b. kept low.

c. kept high

d. kept at low to moderate levels.

23.  Janet needs to assign a very important advertising account to one of her writers. First she reviewed each writer's work load, then she studied the sales data for the last three campaigns of each writer, then she reviewed each writer's annual review to familiarize herself with their goals. Finally, she gave the account to Paula, a very creative, efficient writer who has had high sales results with her last three clients' products.

What is Janet's management style based on?

a. Preconceived notions

b. Systematic study

c. Organizational behavior studies

d. Substantive evidence approach

24.  If there is a basic conflict between the individual's expectations and the reality of working in an organization, the employee is most likely to be disillusioned and quit during which stage of socialization?

a. Metamorphosis

b. Prearrival

c. Ritual

d. Encounter

25.  The manager at a construction site observes that he is spending a great deal of time interviewing prospective employees. This is due to the large amount of absenteeism and turnover among his skilled workers. While questioning exiting employees, he discovers that many of them quit because they feel the work place is too dangerous. In particular, several foremen have stated that the need to get the job done quickly is more important than a few rules, and have gone as far as to mock the courage of workers who question this attitude.

What is the best way for the manager to control the deviant behavior of the foremen?

a. Taking over the work of the foreman himself

b. Ordering the foremen to conform with the required safety standards

c. Finding out why the foremen place a greater importance on finishing the job than on safety

d. Firing the foremen and promoting new foremen from the current pool of workers

26.  Political behaviors usually

a. are frowned upon by organizational leaders.

b. are counter productive to individual goals.

c. lie outside of an individual's specified job performance.

d. are seen only in large organizations.

27.  Regardless of the composition of a group, managers can leverage diversity to achieve superior performance by which of the following approaches?

a. Focus on the benefits of having a diverse group.

b. Explain the legal and ethical implications involved of not having a diverse group.

c. Emphasize the higher-level similarities among members.

d. Ensure that everyone knows the importance of diversity in groups.

28.  Tony loves programming. He was on the ground level of the computer revolution. This year his boss has set personal goals for each of the programmers, one of which includes a presentation from each programmer about a project. Tony is very annoyed because he has a tremendous amount of work to do and he will have to spend the weekend, his personal time, preparing the presentation.

?Taking into account self-determination theory, why did his manager's goals and the presentation reduce Tony's motivation?

a. The externally imposed goal is an external reward, causing Tony's intrinsic motivation to increase.

b. The internally imposed goal feels coercive, causing Tony's intrinsic motivation to suffer.

c. The externally imposed goal feels coercive, causing Tony's intrinsic motivation to suffer.

d. The self-imposed goal increases his sense of competence, causing the intrinsic motivation to suffer.

29.  Angelina feels that her cubicle neighbor talks too loudly on the phone, but in other ways she is a great neighbor. Angelina gets annoyed every time her neighbor's phone rings, but she has decided it is simply not worth the trouble to talk to her neighbor.

?What is Angelina's conflict intention called?

a. Compromising

b. Avoiding

c. Accommodating

d. Collaborating

30.  Phil loves sales. He has been a successful sales person since he was 12. Recently he was awarded a paid trip for two to Puerto Rico for breaking a company sales record. Phil is so motivated he has now set a new goal to break his old record in the coming year.

?According to self-determination theory, why did the company's recognition and award--an extrinsic reward--motivate Phil?

a. The reward was imposed to work toward a standard that Phil could not believe in, and his intrinsic motivation suffered.

b. The reward increased Phil's sense of competence by providing feedback that diminished his intrinsic motivation.

c. The reward was seen as a coercive method of increasing sales and motivated Phil to prove himself intrinsically.

d. The reward increased Phil's sense of competence by providing feedback that improved his intrinsic motivation.