1. Based on the following learning objective: Describe current issues in business that impact operations management, Please provide a response to the following discussion topic: Agility refers to the ability of an organization to respond quickly to demands or opportunities.

2. Will the issue of a diverse workforce become more or less important in the next ten years? Explain your answer and take your answer beyond simply recognizing differences.

3. Chapter 1 introduces a number of key concepts designed to produce "above average returns." Compare and contrast the following terms in relation to the I/O and resource-based models: strategy, strategic competitiveness, competitive advantage, above average returns, and the strategic management process.