1. Based on John Kotter's video, The Heart of Change

a. What does ‘winning over the hearts and minds' of people in the change process mean?

b. Provide examples.

2. Based on your Web Search for "Making Change Stick," what are the key elements that make behaviors stick in an organization? Be sure to cite your research sources.

3. The Boss Went to Switzerland - There are four parts to this question.

a. What strategies can be put in place to ensure that the intended behavior is sticking?

b. How does a governance model reinforce the principle of the vision?

c. What can be done to keep old behavior from creeping back?

d. What can be done to ensure that guiding teams model the new behavior and reinforce and recognize others?

4. Review the video, Who Moved my Cheese. Who Moved My Cheese, is a story about change, where cheese is whatever you want (at work or in life) and the maze is where you look for it. This story has four characters - two mice and two little people that represent all of us regardless of our age, gender, race or nationality - as we all share something in common...a need to find our way in the maze and succeed in changing times.

a. How do the characters represent change in your life?

b. What happened when you've had your cheese moved? How did you respond?

c. Reflecting back, how would you respond differently?