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1) Backpacks Galore has an online tool that offers a wide variety of backpacks for direct purchase. The tool even allows customers to select an option to monogram their backpacks. Which of the following has Backpacks Galore most likely used?

A) phishing site

B) online forum

C) Web blog

D) community Web site

E) marketing Web site

2) Which of the following is a form of online advertising?

A) direct mail

B) rich media ad

C) toll-free number

D) search-related ad

E) printed catalog

Operation Management, Management Studies

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