1. At the operational strategy level, which of the following questions might be asked?

A) Why does the organization exist?

B) How should the operation perform?

C) What are our corporate priorities?

D) What is our mission statement?

2. Which of the following is defined as an intangible in service quality?   

A) Appearance

B) Price

C) Assurance

D) Functionality

3. The following statement is true about a job shop:   

A) Deliver a make-to-order item custom made to customer specifications

B) Uses continuous flow

C) Has very low unit costs

D) Will use very low skilled labour

4. Assemble-to-order orders:

A) are part customized

B) have very long relative lead times

C) have very expensive relative unit prices

D) are often held in large finished goods stores