1-At the operational strategy level, which of the following questions might be asked ?

A) Why does the organization exist?

B) How should the operation perform?

C) What are our corporate priorities?

D) What is our mission statement?

2-Which of the following is defined as an intangible in service quality?

A) Appearance

B) Price

C) Assurance

D) Functionality

3-The following statement is true about a job shop:

A) Deliver a make-to-order item custom made to customer specifications

B) Uses continuous flow

C) Has very low unit costs

D) Will use very low skilled labour

4-Assemble-to-order orders:

A) are part customized

B) have very long relative lead times

C) have very expensive relative unit prices

D) are often held in large finished goods stores