1. As described above, Company Z combines two distinct operations systems--one appropriate for producing large quantity of standardized items and the other used to fill custom orders. This is an example of:

A) Specialized operations B) Focused operations C) Mass production D) Custom production

2. You have just been appointed the Operations Manager in a small manufacturing firm. Which of the following are likely to be your major decision responsibilities as the operations managers?

A) Designing the production process managing the inventory B) Managing quality and capacity C) Product design and engineering D) Only (A) and (C) above E) Only (B) and (C) above.