1. As a leader, how might you overcome your own felt resistance to a change from above and act as a role model for implementing the change?

2. Braeden Innovations is a company that sells database systems and software integration packages to schools and universities. Victoria Canning is an inside sales representative with Braeden Innovations. As an inside sales representative, she makes sales presentations via webinar and contacts clients and prospects by phone, e-mail, and instant messaging, all from her home office. She says the best thing about her job is having a fulfilling professional career but never having to commute to an office.

Which of the following would most likely help Victoria manage her time effectively?

preparing a "to do" list each day and prioritizing tasks

contacting customers by e-mail and text

maintaining a separate home office telephone

making notes of customers she calls each week

creating a monthly sales log to submit to her manager