1)________ are usually spreadsheets that are communicated to management on a regular basis–weekly, monthly, quarterly, and annually

A) Balanced scorecards

B) Process decision program charts

C) Spider charts

D) Matrix diagrams

E) Affinity diagrams

TRUE/FALSE

1) The root causes of the problems associated with the process are identified using a cause-and-effect diagram ________

2) The first step in many process improvement projects is to create a map of the process as it exists ________

3) The first step in process mapping is to settle on a standard set of process mapping symbols to be used ________

4) The cause-and-effect diagram is used to move to lower levels of abstraction in solving problems ________