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1. Answer the following question: What difference in the change effort and outcomes would you expect if an organization implements the recommended actions in Kotter’s steps 1 and 2?

2. Business guru Tom Peters has suggested that in making process changes we should "Try it, test it and get on with it." How does this square with DMAIC/continuous improvement philosophy?

Operation Management, Management Studies

  • Category:- Operation Management
  • Reference No.:- M92503419

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