1) an organizations value chain is the various ways that is creates value for present and prospective customers? (true or false)

2) an organizational strength that is a low value, rare, easy to imitate and difficult to sustain offers short term competitive advantage. (true or false)

3) competitive advantage requires an organization to develop a distinctiveness that competitors do not have and connect easily imitate. (true or false)

4) customer perceptions of the organizations service category are not an important determination for a beneficial service area competitor analysis.(true or false)

5) service area competitor analysis begins with assessing service area competitive dynamics. (true or false)