1. An organization that designs its business activities to provide essential business functions at the lowest possible cost is following which? strategy?

A. Cost follower

B. Cost leader

C. Cost reducer

D. Cost differentiator

E. Cost distinction

2. Which primary activity in the value chain model is concerned with the delivery of finished goods to the? customer?

A. customer support

B. sales and marketing

C. outbound logistics

D. inbound logistics

E. operations

3. Most students today have spent a great deal of time creating and maintaining their Facebook pages. That investment of time and effort made in learning and using the Facebook site reduces the likelihood that you will want to use a different social networking? site, such as Google? +. Facebook benefits due to the high? ________ associated with changing sites.

A. barriers to entry

B. switching costs

C. customer bargaining power

D. ease of entry

E. rivalry