1. An impartial agent is:

A. a manager within the firm who supports his/her employees above all else

B. someone who acts in their own best interest instead of the owners’ best interest

C. someone who acts on the owners’ (shareholders’) behalf

D. a shareholder in a firm

E. a subsidiary of the firm itself

2. Blake worked 40 hours this week but was paid for 45 hours. Blake is paid under a __________ plan.

A. commission

B. bonus

C. merit pay

D. standard hour

3. Autonomy and direct, measurable individual outcomes are two primary criteria for what type of incentive?

A. Professional incentive

B. Variable incentive

C. Executive incentive

D. Individual incentive

E. Group incentive

4.  _____________ can include: providing the ability to choose between work assignments, providing training and learning opportunities, allowing flexible schedules, providing extra paid time off, or recognition at an awards ceremony.

A. Incentives

B. Barriers

C. Challenges

D. Allowances

5. Incentive programs need to be consistent with the ___________________.

A. organizational culture

B. stock market

C. reward structure

D. quarterly report