1. An __________ is any characteristic or capability that puts the organization at a competitive disadvantage.
A. external threat
B. internal threat
C. environmental weakness
D. organizational weakness
2. The firm's __________ describe(s) where the organization is headed.
A. vision
B. values or guiding principles
C. strategy
3. The firm's __________ define(s) the firm's reason for existence.
A. mission
B. values or guiding principles
C. strategy
4. In order to survive in a globally competitive environment, organizations must adopt a __________ strategy that gives them a sustainable competitive advantage.
A. narrow
B. specialized
C. broad
D. specific
5. The __________ consists of the specific tactics, projects, and activities for achieving broad strategic objectives.
A. action plan
B. strategic plan
C. SWOT analysis
D. business model
6. A __________ is something an organization does so well it can be viewed as a competitive advantage.
A. quality standard
B. vision
C. differentiation strategy
D. core competency
7. The concepts of trust, integrity, and __________ are part of the value system of total quality.
A. morality
B. responsibility
C. vision
D. legality
8. Before beginning the planning process, an organization should:
A. establish a corporate vision.
B. conduct a SWOT analysis.
C. identify the organization's mission.
D. establish a strategy planning team
9. From a __________ perspective, resources are wasted unless they contribute to success in the marketplace, and the more direct the contribution, the better.
A. global economic
B. customer service
C. strategic manager's
D. world-class manufacturing
10. __________ is a balanced approach for organizations to address economic, social, and environmental issues in a way that aims to benefit people, communities, and society.
A. Best-ratio ethics
B. Corporate social responsibility
C. Full-potential ethics
D. The balanced scorecard
11. When handling an ethical dilemma, managers should select the option that will most likely:
A. pass the various ethics tests.
B. build strength in the organization.
C. set the best example for employees.
D. None of the above
12. Managers can play a role in promoting ethical behavior on the job by:
A. maintaining sound financial standards.
B. implementing total quality.
C. ensuring customer satisfaction.
D. developing written ethics guidelines.
13. When providing ethics training, it is important to:
A. facilitate, don't preach.
B. stimulate discussion.
C. highlight practical applications.
D. All of the above are important
14. An organization's responsibilities for ensuring ethical behavior include:
A. paying whistleblowers to speak up.
B. creating and ethical environment.
C. establishing in-house courts and juries.
D. refusing to talk to the media
15. Change that is __________ on employees will be resisted, but change that is __________ by employees who are involved in and prepared for it will be accepted and promoted.
A. Engendered; inflicted
B. Embraced; engendered
C. Engendered; embraced
D. Inflicted; engendered
16. Values that lead to ethical behavior include fairness, honesty, truthfulness, and:
A. contribution.
B. self-development.
C. dependability.
D. quality performance.
17. Which of the following statements best describe the acronym SWOT?
A. Specific, Witness, Opportunities, and Time.
B. Single, Weaknesses, Occasion, and Tactics.
C. Strengths, Weaknesses, Opportunities, and Threats
D. Strategies, Weaknesses, Objectives, and Tactics
18 .__________ refers to the values that are subscribed to and fostered by society in general and by individuals within society.
A. Ethics
B. Maslow's Hierarchy of Needs
C. Morality
D. Social responsibility
19. The firm's __________ define(s) attitudes and policies for all employees.
A. mission
B. vision
C. values or guiding principles
D. strategy
20. Which of the following statements is true concerning strategies used to execute a strategic plan?
A. Organizations should communicate at all times.
B. Consult with only managers.
C. Adjust to administrative barriers.
D. Be flexible but do not improvise.