1. All of the following statements are true about the organizational learning theory EXCEPT? ________.

A. organizations use information offensively to improve the fit between itself and its environment

B. in agreement with the concepts of organizational learning? theory, an increasing number of companies are realizing they must shift from a vertically? organized, top-down type of organization to a more horizontally? managed, interactive organization

C. the organizational learning theory expands the strategic choice perspective to include people at all levels becoming involved in providing input into strategic decisions

D. the organizational learning theory proposes that organizations can and do adapt to changing conditions by imitating other successful organizations

E. all organizations adjust defensively to a changing environment.

2. Explain in your own words what is meant by distribution channel inertia.

3. Describe pricing objectives, strategies, and tactics to attract new customers, encourage repeat purchases, and reward loyal customers.

4. Explain the basic techniques of Web design.