1. All of the following are “soft skills” that can be crucial to outstanding job performance EXCEPT 

1. cognitive ability.
2. empathy.
3. conscientiousness
4. emotional intelligence.

2. What can employers do in order to comply with the EEOC requirements of reporting the race and sex of applicants? 

1. Collect the data after the hiring decision has been made.
2. Gather the information on the application blank during the pre-screening process.
3. Ask the applicant to provide EEOC reporting data on a form separate from the application blank.
4. Make a visual assessment during the initial selection process and record the race and sex of applicants on the application form.

3. The ____ equals the number of persons hired divided by the number of applicants. 

1. selection rate
2. success base rate
3. yield ratio
4. acceptance rate

4. Clarence is selecting questions for a structured interview he is designing. He wants to ask each candidate a question or two that will tap the applicant’s motivation. All of the following would be good “motivation” questions EXCEPT 

1. Describe a difficult problem you faced and solved.
2. What rewards mean the most to you?
3. How do you measure success?
4. What projects get you excited?

5. The process of generating a pool of qualified applicants for organizational jobs is called 

1. requisitioning.
2. pre-screening.
3. recruiting
4. selection.

6. The labor force population for certain jobs can be global.

• True 
• False 

7. When operating managers are allowed to select their own staff, the effectiveness of the selection process is enhanced because the operating managers have an instinctive feel for the type of employee who would perform well in their department. 

• True 
• False 

8. Reliability is the ability of a test to produce the same results repeatedly over time. 

• True 
• False 

9. On the MMPI Bob has tested as broad-minded, curious and original, which classifies him as Extroverted. 

• True 
• False 

10. Typically, a long time to fill open positions is less of a productivity and performance problem for higher-level managerial and professional positions than it is for lower-level operating positions. 

• True 
• False