1. Active listening strategies allow one to:

a. Make accurate assumptions about the speaker

b. Demonstrate what one has heard and feedback literal or emotional contents

c. Provide advice to solve the speaker’s problem

d. Think about an answer before the speaker finishes speaking

2. Which of the following is a negative role or action which hinders group or team writing?

a. A group member's addition of humor to divert focus to a different topic.

b. Opening the discussion of interpersonal problems and suggesting ways to solve them.

c. Facilitating the participation of all members.

d. Coordinating the schedules to meet deadlines.

3. Which of the following statements about audience is the most accurate?

a. Your audience consists of only the initial reader(s) for whom the report is written.

b. Even if your reader is supportive of your project, you should still use persuasive strategies to make sure the project is accepted.

c. Your expected audience will influence such things as your writing style and vocabulary.

d. No matter who your audience is, you should include as many details as possible in your report.