1. According to point one of Deming’s 14 points for quality improvement, the responsibility of improving a firm’s competitive position lies with ______.

a. top management

b. suppliers

c. middle management

d. employees

2. Which of the following is one of the four elements of Deming’s system of profound knowledge?

a. Quality leadership

b. Sub-optimization

c. Understanding variation

d. Modern quality technology

3. Which of the following is the difference between Deming’s and Juran’s quality philosophy?

a. Juran made top management commitment an absolute necessity.

b. Juran sought to improve quality by working within the system familiar to managers.

c. Juran demonstrated that quality management practices will save, not cost money.

d. Juran viewed quality as imperative in the future competitiveness in global markets.

4. In Juran’s quality trilogy, the process of preparing to meet quality goals is called:

a. quality leadership.

b. quality control.

c. quality improvement.

d. quality planning.

5. Feigenbaum popularized the term _____, which described the portion of plant capacity wasted due to poor quality.

a. exponential distribution

b. hidden factory

c. quincunx

d. quality trilogy