1. A tour manual is a compendium of facts, rules, and recommendations distributed to all tour leaders.
A. True
B. False
2.A voucher is a document that a service has been prepaid.
A. True
B. False
3.When negotiating with hotels there is no need to do advanced research because you can ask questions during this process.
A. True
B. False
4.As negotiations draw to a close, do not ask for a few small concessions like complementary rooms or free meals for the tour leader and driver.
A. True
B. False
5.When possible you should solve problems by delegating to the front desk and bell personnel, so you can remain attentive to your group
A. True
B. False
6.Because they can buy cruise space "in bulk", tour operators can often offer a cruise at a price lower than what appears in the cruise's brochure and one reason for the popularity of the tour-cruise combination.
A. True
B. False
7.The briefing meeting is not important to explain those things of special interest on the tour such as, discussing the tour's environment, tipping, and dining, and also to strengthen the bond between you and your group.
A. True
B. False
8.When selecting a dining facility it is important to keep in mind that the itinerary dictates whether the meal be quick and efficient or lengthy and worth savoring.
A. True
B. False
9.While on tour with a group, there is no need to be alert for special occasions such as birthdays or aniversaries.
A. True
B. False
10.When dealing with the unexpected, guiding principles such as using common sense, staying calm and consulting your company can enable you to deal with these types of situations.
A. True
B. False
11.In planning a tour and doing tour research, family and friends who live at the destination are bias and not good sources of information on the attractions you might want to take your tour group.
A. True
B. False
12.Keeping the number of scheduled activities to a reasonable is important in avoiding frantic activity that stretches the tour from dawn to way past dusk.
A. True
B. False
13.When dealing with kickbacks ethically, steering a group to a store or unplanned attraction at the expense of the official itinerary is a good idea.
A. True
B. False
14.The ________ is a listing of a tour's day-to-day activities.
A. Things-to-do-list
B. List of suppliers
C. Itinerary
D. General tour report
15.A hotel that ensures efficient communication among its various departments, staffs each department fully, pays close attention to the security of its guests, and hires personnel who are genuinely concerned about the welfare of the guests is an example of this characteristic of a successful tour hotel, that the ideal hotel ________________.
A. is strategically located
B. is of at least medium size
C. values group business
D. is well managed and well staffed
16._____________ is perhaps more frantic than _____________, since a departure deadline is involved and meticulous time management is a must.
A. Checking out; checking in
B. Checking in; checking out
C. Negotiating; preparing for the hotel
D. Preparing for the hotel; negotiating
17.Restaurants, cruise lines, and railroads, among others, may influence a tour's shape. The travel industry calls such tour-supporting services ___________.
A. Attractions
B. Suppliers
C. Retailers
D. None of the above
18.Theme parks, historical buildings, museums, and the like are a special subdivision of suppliers called __________.
A. Attractions
B. Suppliers
C. Retailers
D. None of the above
19.One sleeping option on overnight trains is an open bunk called a _____________.
A. Sleeper seat
B. Roomette
C. Couchette
D. Sleeper
20.If the posted departure time for your flight hasn't changed, ________________________.
A. Keep your clients at the gate
B. Determine what the attendants are willing to do for your group
C. Warn them not to wander too far
D. None of the above
21.In dealing with the death of a passenger on your tour, the first step in handling the situation is to __________________.
A. Notify the local police immediately
B. Advise a consular official, if appropriate
C. Call the tour company
D. Comfort the rest of the group
22.A good tour planner researches through reading newspapers and magazines and following other media to detect any new tendencies or uesful ideas that can be translated into a tour. In conducting market research, this is an example of ________________.
A. Tapping the successful ideas of other companies
B. Surveying their own tour participants
C. Experimenting through trial and error
D. Picking up quickly on trends
23.In choosing the appropriate format for your itinerary, choosing one main place to stay for the entire tour, taking day trips to nearby places and always returning back to the main place at the end of each day is an example of which type of itinerary?
A. One-way itinerary
B. Circle itinerary
C. Hub-and-spoke itinerary
D. "Open jaw" itinerary
24.A preprinted brochure with photos, illustrations, and graphics but no text that cost a small fee are called ________________.
A. Slicks
B. Shells
C. Both of the above
D. None of the above
25.When planning brochure design, potential clients reject cluttered, complicated brochures and lowery, poorly written prose. Editing out anything that is no absolutely necessary is an example of _________________.
A. Giving your brochure a professional look
B. Following the KISS principle
C. Making it visual
D. What prose you use should be visually organized, intimate, and to the point