1. A supervisor makes the statement "Conflict is bad for an organization". Do you agree or disagree? Explain your reasoning with support from your text.

2. Discuss the positive factors that encourage creativity in a work environment.

3. Identify and briefly discuss the elements of the bureaucratic organization.

4. Discuss the advantages the systems approach to management offers that other approaches do not.

5. How is the ability to become a better manager influenced by acceptance of the contingency approach to management as the most effective way to manage?

6. Explain how the concept of innovation streams relates to the concept of sustainable competitive advantage. Give an example of how this occurs in the business world.

7. Differentiate between surface-level and deep-level diversity. Describe the extent to which different programs, both voluntary programs and those required by the government, might address diversity management in each of these areas.

8. Identify the five different methods used by managers to achieve control in their organizations.

9. Identify and briefly discuss the possible problems that might occur when managing teams and present possible solutions to avoid these problems.