1 a successful kaizen program within a company, Ask an Expert

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1. A successful kaizen program within a company requires

total employee involvement

training

operating practices

all of the above

2. Common quality characteristic easily measure in service operation include

Waiting time

Service time

Delivery time

all of the above

3. Long term remidal action for a process is the responsibility of

the workers

management

both a and b

neither and b

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