1. A key element of any MBO program is top management support and commitment.

   a. true

   b. false

2. The process of determining how the management system will achieve its objectives is planning.

   a. true

   b. false

3. MBO programs increase the volume of paperwork in an organization.

   a. true

   b. false

4. Management-by-objectives is only a valuable tool for profit-seeking organizations.

   a. true

   b. false

5. Managers should establish objectives for employees that are in easy reach.

   a. true

   b. false

6. What an organization exists to do, given a particular group of customers and customer needs, is an organizational objective.

   a. true

   b. false