1. A key characteristic of an effective manager is good interpersonal skills. Among the interpersonal skills that must be built are: motivation, communication, effective confrontation, coaching and development. Describe the importance of each of these interpersonal skills for a manager.

2. A commonly used acronym for goal setting is SMART. Goals must be specific, measurable, achievable, realistic and time-bound. Describe a professional goal that you have set listing how it fits into the SMART categories.

3. Describe how the decisions managers make differ based on the level of the position such as supervisor, mid-level manager and senior manager.