1. A health policy can be described as a statement by the government of what it intends or does not intend to do. True False

2. Current health expenditures and projected future increases have resulted in reduced access to health services in the U.S.

True

False

3. At the customer service counter, there are three steps to process a product a customer wishes to return. These steps are: 1) examine the original sales invoice to ensure the customer purchased the item from the store, 2) enter the item back into the store’s inventory records, and 3) issue the customer a store credit for the amount of the item. An analysis of the last 700 customer return transactions uncovered 5 errors. This results in a DPMO of approximately:

Less than 2000

More than 2000 but less than 2250

More than 2250 but less than 2500

More than 2500 but less than 2750

More than 2750

4. A company which builds extruding equipment for plastic parts agreed to build a machine to create pieces for cars. Each piece was to be 5 inches thick. The machine had to fill to within +/- 0.2 inches of the specified thickness in order to be in compliance with the customer’s standards. A pilot run was made in which the machine created 1,000 parts. The average thickness of the 1,000 parts was 5.04 inches with a standard deviation of 0.09 inches. What percentage of the parts are more than 5.2 inches?

Less than 1.00%

More than 1.00% but less than 2.00%

More than 2.00% but less than 3.00%

More than 3.00% but less than 4.00%

More than 4.00%

5. Proposed rules begin with a heading, the CFR title and part(s) affected, a brief description of the specific subject, and possibly:

the name of the agency author

a statement of authenticity

a statement of non-accountability

an agency document number and perhaps and RIN number.