1. A group of employees in American Game Technology Inc., a manufacturer of gaming machines, got together to arrange a paper recycling drive in the office. Though they came from different departments, they shared a common belief in environmentalism, and often discussed issues related to environmental conservation. This is an example of _____.
scapegoating
informal organization
groupthink
work specialization
emotional contagion
Question 2. Which of the following chain-of-command systems was developed to address the need to combine specialization with management control?
Line organization
Line-and-staff organization
Agile organization
Formal organization
Informal organization
Question 3. In a furniture factory, one worker cuts the wood according to the design, another worker glues and screws the pieces together, and another worker stains and polishes the wood. This is an example of _____.
core competencies
decentralization
work specialization
chain of command
centralization
Question 4. The number of workers who report directly to a manager is called the manager's _____.
chain of command
functional structure
divisional structure
span of management
task force
Question 5. According to Frederick Herzberg's two-factor theory, which of the following factors acts as a motivator?
Favorable working conditions
Favorable company policies
Increase in pay
Job security
Responsibility
Question 6. Which of the following theorists developed the three-needs theory of motivation that highlights needs for power, affiliation, and achievement?
Douglas McGregor
Abraham Maslow
David McClelland
Frederick W. Taylor
Frederick Herzberg
Question 7. _____ connects an employee's efforts to the outcome he or she thinks will result from those efforts.
Maslow's hierarchy
Herzberg's two-factor theory
David McClelland's three needs theory
Expectancy theory
Equity theory
Question 8. _____ suggests that employee satisfaction depends on the perceived ratio of inputs to outputs.
Maslow's hierarchy
Herzberg's two-factor theory
David McClelland's three-needs theory
Expectancy theory
Equity theory
Question 9. The goal-setting theory of motivation suggests that _____.
setting goals is unrelated to motivation in most employees
setting goals is an effective way to motivate employees
managers, not employees, need to set goals
collaborative goal setting can undermine managerial authority
employees should set their own goals without input from managers
Question 10. The process of attracting appropriate applicants for an organization's jobs is known as _____.
delayering
recruiting
positioning
downsizing
onboarding
Question 11. Which of the following acts prohibits any form or testing that can be construed as a pre-employment medical examination?
The Taft-Hartley Act
The Landrum-Griffin Act
The Wagner Act
Americans with Disabilities Act
Fair Labor Standards Act
Question 12. The sequence of activities that takes the longest time from start to finish in a PERT diagram is called the _____ path.
external
lagging
minor
critical
buffered
Question 13. _____ refers to the creation of a unique good or service for each customer.
Mass production
Batch production
Customized production
Mass customization
Standard production
Question 14. _____ refers to the creation of identical goods or services in large quantities.
Mass customization
Batch-of-one production
Mass production
Customized production
Mass personalization
Question 15. Dell Computers allows customers to place orders online. The company produces major parts using bulk production and allows customers to personalize such features as software, color, memory size, and screen size. This type of manufacturing is an example of _____.
mass customization
mass production
customized production
mass manufacturing
batch-of-one production.