1. A company's organizational culture _______.

a) can be described as the company's self-identity or shared mind-set

b) is shaped by its shared sense of vision, values, heroes, rites, and rituals

c) arises from such things as how its people dress and behave

d) All of the options are correct

2. When attempting to influence employees to change, a critical first step is to _______.

a) create conditions in which people can have positive attitudes toward change

b) be specific about what vital behaviors you want people to produce

c) assemble a team of participants who agree on a course of action

d) All of the options are correct

3. Which of the following factors should be considered in a make-or-buy decision?

a. only the direct costs associated with the decision, excluding consideration of indirect costs

b. prevailing public opinion regarding the economic impact of outsourcing

c. advantages and disadvantages of outsourcing in terms of time, cost and performance control

d. project manager’s or sponsor’s preference

4. Evaluation criteria used to rate proposals and other supplier characteristics might include all of these EXCEPT:

a. inbound transportation cost

b. replenishment lead time

c. personal relationships with senior management

d. supply quality

5. All of these are factors that could lead to a decision to buy or outsource rather than make or perform in-house, EXCEPT:

a. Flexibility in procurement

b. Ability to utilize specialized suppliers

c. Inadequate capacity

d. More control over quality and time

6. Which of these is NOT one of the typical questions that a project manager might ask in order to collect information on executed work and work in progress?

a. What methods have we used that need to be improved before we do that type of work again?

b. How well is the entire project progressing in terms of time and budget?

c. What information should be covered in the project kick-off meeting?

d. To what extent does the quality of this work meet requirements?