1. A company uses proprietary computer software to offer services that other companies have not been able to emulate. These services have enabled Marketing to enter new markets and have caused new organizational structures to be formed. This is an example of which of the following?
a) Objective
b) Mission
c) Distinctive competence
d) Strategic decision
2. Analysis of the flow of information:
a) Is only necessary if management wants tight control of the system
b) Is more important than materials flow
c) Should always accompany an analysis of materials flow
d) Is only of concern to service industries
3. According to John Kotter, change in an organization actually can be maintained, but only:
a) If it seeps into the bloodstream of the corporate body
b) If the intended change is formally documented
c) When the CEO pledges its support
d) Assuring quick acceptance of the proposed change
e) None of the above
4. According to Gleiser all statements are true except:
a) Science is a reflection of our longing for order and control
b) Our lack of understanding is more than our limited tools of exploration
c) Science may be used for good or ill
d) There is no real difference between “we don’t know” and “we can’t know.”
e) Our scientific knowledge base can increases and sometimes decreases
5. All are true about systems thinking except:
a) Detail complexity is easier for most people to grasp
b) Humans have a difficulty in dealing with dynamic complexity)
c) The best way to develop your systems thinking abilities is through experiential learning
d) The majority of cause-effect relationships in nature are linear