1. A claim can be a statement that:

A. acknowledges facts.

B. interprets facts.

C. asks for direct action.

D. All of the above.

2. The preferred strategy for connecting with an audience is:

A. the power connection strategy.

B. the rational connection strategy.

C. the rational and relationship connection.

D. the power connection and the rational connection strategy.

3. Which of the following statements is LEAST accurate?

A. I should make a distinction between what is certain and what is probable.

B. I should use jargon and euphemisms when stating my claims.

C. I should make sure that my sources of information are credible.

D. I should believe what I say and not have a hidden agenda.

4. Effective technical documents:

A. use obfuscation.

B. avoid combining text, visuals, and sound.

C. are easy to navigate.

D. None of the above.

5. Your audience will have preferences about all of the following EXCEPT:

A. your brainstorming process.

B. the document’s length.

C. whether the document will be in paper or electronic form.

D. the level of detail.