1. A change agent is an individual outside the organization who tries to modify an existing organizational situation.
a. true
b. false
2. What changes could occur in the organization if the stress created by a change is significant?
a. organizational performance will improve
b. the organization could be less effective after the change than before it
c. the organization would not be efficient
d. organizational objectives would change
e. organizational structure would change
3. Which of the following statements is most accurate regarding the research conducted on the managerial grid?
a. more testing needs to be completed before any conclusive statements can be made
b. grid OD leads to positive changes in managerial values
c. grid OD leads to positive changes in managerial behavior
d. grid OD leads to positive changes in managerial attitudes
e. grid OD leads to increased profit for the organization
4. Making changes on a tentative basis only increases resistance to change.
a. true
b. false
5. Stabilizing an organization is part of the process of modifying an existing organization to increase organizational effectiveness.
a. true
b. false
6. Stress is a major cause of employee absenteeism and turnover.
a. true
b. false
7. Cost reduction is the most commonly cited reason for designing and implementing virtual offices.
a. true
b. false
8. From a performance standpoint, when is the effect of stress most unfavorable?
a. when stress is absent altogether
b. when stress levels are extremely low
c. when stress levels are extremely high
d. when stress levels are moderate
e. when stress levels are either extremely high or extremely low
9. According to the model developed by Hellriegel and Slocum, a company is certain to fail if it has low stability and high adaptability.
a. true
b. false
10. The managerial grid is based on the premise that concern for people and concern for technology are two primary attitudes that influence management style.
a. true
b. false