1. A busy suburban emergency room is planning to institute a new digital charting process for all patients. In the past, staff has been extremely reluctant to changes in the charting process and working with new technologies. Based on traditional OD processes, what are some things a manager can do to ensure the change to a digital charting process is successful?

2.The Communications team at a large research hospital has been charged with producing and distributing six additional newsletters each year to potential investors. The existing staff is resisting the new obligations, claiming that they already overworked and under-appreciated. The team’s manager has been given an additional $10,000 but no new staff to meet the new goal. How can the manager respond to her resistant team?

3.Maria, a lab technician recently returning from maternity leave, finds that her department was significantly altered during her absence. Several new pieces of equipment were added to the lab and two of her favorite co-workers where reassigned to another facility within the organization. Maria was very interested in applying for a team leader position before taking leave, but now she just wants to do her job and leave a workplace she considers too stressful. How might Maria’s stress relate to the three factors covered in section 11.6?