1. A business that interacts with its environment is referred to as a(an)

a. open systems model.
b. external systems model.
c. dynamic systems model.

2. The first phase of the 5 step training model is the Training Needs Analysis (TNA) step. In this step both training and non-training needs are identified. These needs will create

a. training objectives.
b. a performance gap.
c. Instructional strategies.

3. The legislative act that bars discrimination in all HR activities, including hiring, training, promotion, pay, employee benefits, and other conditions of employment, based on a particular group of workers, or the protected class, is known as the:

a. Civil Rights Act of 1964.
b. Equal Employment Act of 1972.
c. Employment Discrimination Act.

4. Knowledge is an organized body of facts, principles, procedures, and information acquired over time. The three categories of knowledge is declarative, procedural and strategic. A person's understanding about how and when to apply the facts is known as

a. declarative knowledge.
b. procedural knowledge.
c. strategic knowledge.

5. Effective training practices involves the use of a training design process. Needs analysis refers to the process. ____________ analysis involves determining whether performance deficiencies result from a lack of knowledge, skill, or ability.

a. Task
b. Person
c. Organizational
6. Learning refers to the acquisition of knowledge by individuals who are willing to apply that knowledge in making decisions or accomplishing tasks. Personal knowledge is based on individual experience that is difficult to explain to others is referred to as:

a. tacit knowledge.
b. shared knowledge.
c. explicit knowledge.

7. If a company is analyzing its percentage of new and returning customers, development of its employees and employee issues such as rewards and training then the company is using a measurement to ensure strategic alignment known as the

a. Balanced Scorecard.
b. Benchmarking Metrics.
c. Markov analysis tracking system.

8. There are many different training needs and four business strategies in meeting these training needs. If a company is placing emphasis on creating or maintaining a market niche the strategy best used would be:

a. internal growth strategy.
b. disinvestment strategy.
c. strategy concentration.

9. The belief that a person can successfully perform their job or learn the content of the training program is defined as:

a. self-efficacy
b. self-concept.
c. self- discipline

10. A competency model identifies the competencies necessary for each job as well as the knowledge, skills, behavior, and personality characteristics. According to the competency model for a systems engineer, the proficiency rating of a 2 for the data migration cluster means the systems engineer is able to

a. perform tasks with assistance and direction.
b. work with minimal supervision.
c. coach others.

11. If an employee is disabled according to the American Disabilities Act (ADA), reasonable accommodations are not required for training purposes when

a. it does not cause an undue hardship.
b. the employee asks for the accommodations.
c. the employee is not qualified to participate in training programs.

12. Research conducted by G. Hofsetede identified five dimensions of national culture. Below BEST describes a comparison between the United States and Japan.

a. Japan is high collectivism and high avoidance and the US is high individualism and high masculinity.
b. US is low power distance and low long term orientation and Japan is high power distance and low long-term orientation.
c. Japan is low long-term orientation and high femininity and US is high femininity and high long-term orientation.

13. Eliminating values, stereotypes, and managerial practices that inhibit employees' personal development is a goal of

a. diversity training.
b. attitude awareness.
c. behavior-based programs.

14. The federal government program intended to be customer focused, to help Americans manage their careers through information and high-quality services and to help US companies find skilled workers is the

a. Worforce Investment Act.
b. Occupational Information Act.
c. Public-Private Sector Program Act.

15. _______________________________ is a training method that is primarily based on the reinforcement theory.

a. Modeling
b. Social learning theory
c. Behavior modification

16. The Expectancy Theory suggests that a person's behavior is based on three factors, expectancy, instrumentality, and valence. If a person believes that performing a given behavior is associated with a particular outcome this is referred to as

a. valence.
b. expectancy.
c. instrumentality.
17. A lesson plan must have lesson objectives. Objectives refers to the purpose and expected outcome of training activities. An objective must be observed such as "understand" or "know". The lowest domain in the "Taxonomy of Learning" is knowledge (recall of information). If I want my students to compare, categorize or test one process with another at the end of the training session, action words in my objective would be:

a. analyze.
b. evaluate.
c. comprehend.

18. Below are all disadvantages of self-directed training EXCEPT:

a. higher development costs are incurred.
b. it allows trainees to learn at their own pace.
c. trainees must be willing to learn on their own.

19. As a trainer you will likely be asked to choose a training method. You want to choose the training model that will best meet the learning outcome. If you want students to display cognitive strategies the best training method to use would be

a. a video.
b. to use a case study.
c. the apprenticeship method.

20. New technologies have made it possible to reduce the costs associated with delivering training. Synchronous communication is a type of

a. e-learning.
b. digital collaboration.
c. intelligent tutoring systems.

21. Below are all approaches to employee development EXCEPT:

a. formal education.
b. job experiences.
c. testing.

22. The MBTI is used for understanding such things as communication, motivation, teamwork, work styles and leadership. It should not be used to

a. evaluate employees promotion potential.
b. learn how people are perceived by others.
c. see how people prefer to interact with others.

23. The MBTI can help a company develop teams by matching team members with assignments that allow them to capitalize on their preferences. An employee with a judging preference can be valuable to the other team members because she can

a. help establish deadlines.
b. be very objective in making decisions
c. evaluate the impact of decisions on others.

24. Career motivation refers to employee's energy to invest in their careers. There are three aspects to career motivation. The awareness of how perceptions relate to their career goals is known as career

a. insight
b. identity.
c. resilience.

25. Understanding generations of employees likely have different career needs and interests. If a company wants to learn how to motivate their work force, they have to have a good understanding of the different generational characteristics. The generation that appear to want meaningful work rather than flexibility in work scheduling is the

a. Gen Xer's.
b. Millenniums.
c. Baby Boomers.